My Homecare Journey

Aiveen Murphy


“I applied to work in Homecare in 2012 a few weeks after graduating university, I was keen to start full time employment and had a young son at home. My previous experience was in part time roles mainly around call centre customer service settings. Having applied and interviewed for a customer service position within head office in Armagh, I quickly received a phone call advising I had been successful and confirming my start date.


The customer service role was varied and give me a fantastic insight into the business, prior to joining I had no idea how big the company was and how many people they were helping across the different departments.


Within 4 weeks I knew I wanted to progress within the company, fortunately for me I was given that opportunity 2 months into the role! My manager recommended I apply for a regional support position within the team, which involved managing the care assistant rotas, referrals, annual leave and the day to day phone calls from the trust

and next of kin’s. It was a challenging role but I learnt a lot and gained skills to help develop the role, there were also a lot of opportunities for training courses to help me progress further.


Subsequently, a new role was created for office team leaders, I applied and thankfully I was successful. In this position I managed a team of regional supports across all regions of our domiciliary care business who worked on the cover, annual leave and referrals. As well as supporting clients, their next of kins and working closely with the trusts and HSE. This role constantly kept me on my toes, I developed a deeper knowledge through dealing with different challenges presented and was supported by the senior management team to help me become a better manager.


In the Summer of 2017 I applied for the position of Referrals Department Manager, a role created to meet the ever-growing number of referrals the business was being offered. In this role myself and my team deal with all the new packages offered by the trust and HSE. This role is a totally different challenge and pushed me outside my comfort zone. I work with the Homecare leadership team and a focus on the overall growth of the business looking a new ways to develop new markets.


My Homecare journey over the last 6 years has had its challenges, but my hard work and determination paid off. I have loved my time working here so far and have felt supported and mentored throughout my journey. Homecare are constantly creating opportunities to progress within the business for anyone who wants to.”